FAQ's
RETURNS
Returns Policy
If you are a customer in the UK, you get 14 calendar days under law to cancel your order if you change your mind. However, we may in our own discretion, offer you a longer period for returns from time to time. If you receive faulty Products, you may also have a right to return these Products and to ask us to repair or replace them, or get a refund.
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We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.
If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.
Damaged or missing products
If your order is missing products or has arrived faulty, please head over to our Contact Us page and let us know ASAP so we can correct this for you.
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You have within 14 days to contact us from order delivery to allow us to be able to sort any issues out.
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Please be assured that any information you provide will be handled in accordance with our Privacy Notice. Our Privacy Notice is available here.
Any decision by us does not affect any other consumer rights you may have under law.
Can I cancel my order?
If you change your mind or want to make amendments to your order, please contact us either via the Contact Us page, or on our social media.
Where can I return my parcel?
If you change your mind, please follow our returns portal here.
How long do returns take?
It can take up to 30 days from return to receive a refund.